Shipping & Returns Policy

1. Shipping Information

• Orders are processed within 7- 14 business days.

• We deliver nationwide via reputable couriers.

• Delivery times vary based on location (e.g., 1-3 days for major cities, 3-5 days for remote areas).

• Tracking details will be sent once the order is dispatched.

• Customers are responsible for providing accurate shipping details.

2. Shipping Fees

• Shipping costs are calculated at checkout.

• Free shipping may be available on orders above a certain amount.

3. Returns Policy

We strive for customer satisfaction. If you are not happy with your purchase, you may return it under the following conditions:

• Return Window: Returns must be initiated within 7-14 days of receipt.

• Product Condition: Items must be unused, in original packaging, and with all accessories.

• Non-Returnable Items: Customized products, clearance items, and personal protective equipment (PPE) are non-returnable.

4. Refunds

• Once we receive your return, we will inspect it and process a refund within 7-14 business days.

• Refunds will be issued via the original payment method.

• Shipping fees are non-refundable.

5. Exchanges

Exchanges are allowed for defective or incorrect items. Contact us within 48 hours of receiving your order.

6. Damaged or Lost Items

• If your order arrives damaged, report it within 48 hours with photographic evidence.

• Africa Pro is not responsible for lost packages due to incorrect shipping details provided by the customer.

7. Contact Us

For any shipping or return inquiries, reach out to us at 082 579 5306